FAQ

About

  • Lake Rags Co. was founded by our family in 2023. We all share a passion for the unique essence of lake life and the countless cherished memories it holds. As a family deeply inspired by these moments, we've envisioned a line of products that beautifully complements our own ideal lake lifestyle. Your feedback is invaluable in refining our brand, so we genuinely want to hear from you.

  • We currently only sell our products online through our eCommerce website and at special events throughout Ontario. We do not have any physical retail stores at this time.

  • At Lake Rags Co., we believe in giving back to our community. That's why a portion of every online purchase will go towards supporting lake conservation initiatives, ensuring that the beauty of lakes and their shores will be cherished for generations to come.

  • Protecting your privacy is of utmost importance to us. We value the security and confidentiality of your personal information, including how we handle and safeguard your data. Click here to explore our Privacy Policy in detail.

Info on our products

  • Currently, we do not offer product customization. However, we value your input and would be delighted to know your preferences for future product expansions. Please take a moment to complete this feedback form and share your thoughts with us.

  • Absolutely! We provide size/measurement charts on all relevant product pages to make your shopping experience hassle-free!

  • We provide washing instructions on all of our product labeling and it can also be found on relevant product pages.

  • Our products are sourced from various overseas locations, guaranteeing the highest quality and craftsmanship. All our products are meticulously designed and decorated in Canada. If you have any specific questions regarding the sourcing of a particular product, please don't hesitate to contact us.

Ordering

  • To place an order, browse our product catalog via “Shop Rags”, select your desired item, add it to your cart, and proceed to checkout. Provide the necessary details, review your order, and click “Place Order” to complete the purchase. Our team will handle the rest and keep you informed. Please contact us if you require need assistance.

  • Once your order is placed, we get to work! We’ll process your order, prepare your items for shipment, and keep you in the loop. You’ll receive updates, including confirmation, tracking details, and estimated delivery dates. Don’t worry, we’ve got everything under control! If you have any questions or need assistance, our team is here to help.

  • Absolutely! We understand that circumstances can change. If you need to cancel your order, please reach out to us at info@lakeragsco.ca as soon as possible. We will assist you in the cancellation process and provide further guidance. Please note that depending on the status of your order, there may be certain restrictions or fees associated with cancellations. We strive to accommodate your needs to the best of our ability.

  • Absolutely! If you have any questions or need assistance before placing your order, we’re here to help. You can use our contact form to send us your inquiries. We’re committed to providing you with the information and guidance you need to make an informed decision.

  • Your order history is conveniently accessible through your account. Simply log into your account on our website, and you’ll find a section specifically dedicated to your order history. There, you can view and track all your past purchases, including details such as order dates, items ordered, and order statuses. It’s a great way to keep track of your previous transactions with us.

  • Checking your order status is a breeze! The easiest way is to click on the link provided in your order confirmation email to conveniently track the progress of your order. You can also log in to your account and click on the order to see the latest. If you have any questions or need further assistance regarding your order status, we are always here to help.

  • Certainly! If you need us to resend your order confirmation email, please reach out to our us through our contact us form to send us your inquiry and we will be happy to assist you.

Payments

  • Absolutely! We understand the importance of flexibility in payments. That’s why we offer Afterpay, a convenient “buy now, pay later” option. With Afterpay, you can split the payment for your order into multiple equal installments over time. It’s a great way to manage your budget while still enjoying your purchase right away. To choose Afterpay as your payment method, simply select it at checkout. If you have any further questions or need assistance with Afterpay, feel free to reach out to us through our contact form.

  • We offer a variety of convenient payment methods to suit your preferences. At checkout, you can choose to pay using Visa, Mastercard, American Express, Apple Pay, or Afterpay. We aim to provide you with a seamless payment experience, so you can select the option that works best for you. If you have any further questions regarding payment methods, please don’t hesitate to reach out to our customer support team.

  • Yes, sales tax is charged based on your location and will be calculated automatically at checkout.

  • Yes, you can definitely send an order to someone else as a gift! During the checkout process, you can enter a different shipping address than the billing address. This means that you can have the order shipped directly to the recipient’s address.

  • Absolutely! We utilize Squarespace along with Stripe to securely process online payments. Rest assured that all of Squarespace’s tools are fully compliant with the Payment Card Industry Data Security Standards (PCI-DSS) as stated in their PCI-DSS compliance policy. Your sensitive card data is never handled by us, but instead goes directly to the payment processor’s servers. Neither we nor Squarespace have direct access to your private information, ensuring the utmost security for your transactions.

Shipping

  • Yes, you can choose the option to pick up your order (@ Oakville, L6J 5V2) at checkout after entering your address. We will email you when your order is ready for pickup.

  • Sorry, we don’t do local delivery right now. But don’t worry, you can still get your stuff shipped or pick it up if the location suits you. Let us know if you have any questions!

  • We currently ship to all addresses in Canada. Unfortunately, we’re not able to ship to other countries just yet, but we’re working on it and hope to offer our shipping to the United States soon.

    If you’re located outside of our current shipping area but would really love to get your hands on our products, please reach out to us via our contact us form. In some cases, we may be able to arrange special shipping to you.

  • Any order of $125 or more—calculated before taxes —automatically qualifies for FREE shipping. This option will be presented at checkout once your cart meets the threshold. For orders under $125, there is a flat rate shipping fee of $9.99. Local pickup is available for FREE.

  • Please allow 7-10 days to process your order. We will send you an e-mail to let you know your order is on the way!

  • Definitely! Once your order ships you’ll receive an email outlining your tracking information for your package. Please note that it may take up to 24 hours for the tracking system to update the status of your shipment.

  • We work with ClickShip to organize all of our shipments. They use 50+ carriers as part of their platform, for instance, UPS, FedEx, Purolator, etc.

  • We’re sorry but at this time we are unable to ship to PO Boxes or APO/FPO addresses.

  • If your order status shows as “delivered” but you are unable to locate it, please check with neighbors or family members who may have received the package on your behalf. Look around your property, including porches, garages, and other areas where the package may have been left. Contact the carrier (UPS, FedEx, Purolator, etc.) to inquire about the delivery status and request a proof of delivery. If you are still unable to locate your package, please contact us for further assistance.

Customer accounts

  • To create an account, simply click on the login icon located at the top of the home page. Once you’ve done that, scroll down to the bottom of the box that appears and click on the “Create account” link. Alternatively, you can also create an account during checkout or by visiting your order status page. On the order status page, enter your email address and the confirmation code provided in the order confirmation email. This will allow you to review the billing and shipping details for your order. From there, you can either log in with your existing account information or create a new account using those same details.

  • If you need to edit the email address for your account, please log in to your account lakeragsco.ca/account/login.

  • To access your account, you have a few options. You can click on the “Login” link located at the top of our website or use the “View Order” link in your order confirmation email. You can also log in directly by visiting lakeragsco.ca/account/login.

  • To reset your account password, simply head over to the login page of lakeragsco.ca/account/login and click on “Forgot Password”. Then, enter the email address linked to your account and follow the instructions in the email you receive to reset your password. If you don’t see an email from us, please check your spam folder.

  • If you have forgotten your password, you can easily reset it by using the “Forgot password” link on the login page. Simply click on the link and enter the email address associated with your account. You will receive an email with instructions on how to reset your password. Follow the steps provided in the email and create a new password. Once you have successfully reset your password, you can log in to your account using your new credentials.

  • Your customer account contains a wealth of information about your orders, payment details, shipping addresses, and profile. You have the ability to view and manage these details through your account, including updating your billing information and shipping address for one-time orders.

  • Certainly! It’s completely up to you whether or not you want to log into your account at checkout. If you prefer not to create an account, you can easily proceed as a guest.

Staying in touch

  • We’re always here to help you with any questions or concerns you may have. You can reach us at info@lakeragsco.ca or submit a note through our contact page and we’ll get back to you within 24 hours.

  • To sign up for our company e-mails, you have two options. The first is to enter your email address in the sign-up box located at the bottom of our website's homepage and click "subscribe". The second is to opt-in during checkout by checking the box provided after entering your email address. We highly recommend signing up to stay up-to-date with our latest news, promotions, and products.

  • To unsubscribe from our emails, simply click on the “Unsubscribe” link at the bottom of any email.

  • Yes!! Check us out on Instagram and Facebook.

  • By signing up for our e-mails, you’ll receive the latest updates and information about our products and services directly in your inbox. This means you’ll be among the first to know about new releases, special promotions, and exclusive offers. Don’t miss out on the opportunity to stay connected and be the first to explore what we have to offer!

Problems & issues

  • Our top priority is your satisfaction, and we want to ensure that you’re completely happy with your purchase. If you receive a damaged order, please don’t hesitate to contact us within 48 hours. We’re here to help and will work with you to resolve the issue as quickly as possible. To assist us in assessing the situation, we may ask that you provide photos of the damaged item and/or packaging. Please note that we are unable to offer refunds for late orders caused by carrier delays or other shipping issues beyond our control.

  • We’re sorry to hear that you’re not satisfied with your order. At Lake Rags Co. we want all of our customers to be happy with their purchases. If you’re unhappy with your order for any reason, please contact us and we’ll do our best to make it right.

  • Yes, we offer refunds for most of our products. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order and we will be happy to assist you with a return or exchange. Please note that some items may be final sale and not eligible for a refund. For more information on our return and exchange policy, please click here.